Effective date: 8 August 2026
This Privacy Policy explains how Residence Melbourne, a trading name of The Trustee for the Styling Properties Trust (ABN 60 582 861 682), handles your personal information, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The information we collect
We collect personal information you give us directly, mainly your name and email when you request our guide, and your name, email, phone, property or suburb, timeframe and any details you share when you enquire or contact us. We may also collect basic technical information about how you use our website through analytics tools.
How we use your information
We use it to send the guide you requested, respond to your enquiry, arrange and provide our styling services, and, where you have agreed, send occasional market insights and updates about Residence.
We never sell your information
We never sell, rent or trade your personal information to third parties. Ever.
We share your information only with the trusted providers who help us operate, such as our email platform Klaviyo, our website host and our analytics provider, and only so they can provide their services to us. They are not permitted to use your information for their own purposes.
Direct marketing and your choices
We only send marketing emails to people who have asked for our guide or agreed to hear from us. Every email includes an unsubscribe link and you can opt out at any time. Our emails are sent by Tammy Nathan on behalf of Residence Melbourne, from info@residencemelbourne.com.au.
Overseas storage
Some providers, including Klaviyo and Google Analytics, store data on servers overseas, including in the United States. We take reasonable steps to ensure your information is handled in line with this policy.
Cookies and analytics
Our website uses cookies and analytics tools such as Google Analytics to understand how visitors use the site. You can manage cookies through your browser settings.
Storing and protecting your information
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it or as required by law.
Accessing and correcting your information
You can ask to see, correct or delete the information we hold about you by emailing info@residencemelbourne.com.au.
Complaints
Please contact us first at info@residencemelbourne.com.au and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Residence Melbourne. The Trustee for the Styling Properties Trust, ABN 60 582 861 682. Email info@residencemelbourne.com.au. Phone 1300 733 647.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the effective date shown at the top.
